Conflict Resolution


This two-hour long workshop will help participants:

-Understand what conflict and conflict resolution mean

-Understand all six phases of the conflict resolution process

-Understand the five main styles of conflict resolution

-adapt the process for all types of conflicts

-break out parts of the process and use those tools to prevent conflict

-use basic communication tools, such as the agreement frame and open questions

-use basic anger and stress management techniques


Course Start Date: Any time

Course Duration: 2 hours but take as long as you need

Course Type: self-directed online

Location: online

Price: $0.00